Our returns policy sits within New Zealand Law which states the following
Consumer law says customers can get a replacement, repair or refund for:
- faulty products
- being overcharged if the price wasn’t set beforehand.
We do not have to give a refund, repair or replace if the customer:
- changes their mind
- breaks it accidentally or on purpose
- doesn’t follow advice, eg washing instructions
- takes it elsewhere to be fixed before coming to us.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or issued with a store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too.
